To Our Valued Clients:
We know the last few weeks have been a trying time for everyone. We want to assure you that we are doing everything we can to continue providing quality care to our clients. With recent school closures and ongoing developments in recommendations by the CDC and the Department of Public Health, we are constantly monitoring the situation to decide the best course of action moving forward.
We have been taking multiple precautions in order to provide a safe environment for everyone, including:
- Sanitizing common areas & provider offices (waiting room chairs, couches, countertops, doorknobs, pens, etc.) throughout the day.
- Removing magazines and other commonly touched items in the waiting room.
- Avoiding physical contact (i.e., handshakes).
We are asking our clients to follow the below guidelines in order to continue prioritizing a healthy and safe environment:
- Please refrain from coming into the office if you have a cough, fever, sore throat, non-allergy related sneezing, or any symptoms that you consider abnormal.
- Please follow the CDC guidelines regarding personal hygiene: Wash your hands often with soap & water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; avoid touching your face as much as possible. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. We recommend doing this before and after your sessions in the office.
We fully understand that some clients may want to limit their exposure and/or need to stay home due to school closings, etc. For these individuals, we are offering therapy via Telehealth as an alternative service. Telehealth sessions can be done on any smartphone, tablet, or computer, and are done via a secure, HIPAA compliant platform.
Due to the public health crisis, most insurance companies are covering Telehealth sessions. If you decide to pursue Telehealth sessions, our billing staff will check your specific policy to ensure the services are covered.
Studies show online therapy via Telehealth is just as effective as in-person therapy. We are hopeful that this option will allow us to keep providing you quality care during this stressful time. We understand you may have questions about the process. Please contact your individual provider to discuss setting up a Telehealth session.
Thank you for your understanding and patience throughout this process. We will continue to monitor the situation closely and keep all of our clients updated as things progress.
Lastly, don’t forget to take a moment to breathe—we will all get through this.