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OUR POLICIES

Counseling Connections & Associates Fees & Policies

Cancellations:

We understand that you have a life with its own commitments and that everyone has unexpected changes to their schedule. If you need to cancel or reschedule a session, we ask that you provide one business day (24 hours) notice. If you miss a session without canceling, you will be subject to a $100 no show fee.

It is important to note that insurance companies do not provide reimbursement for “late cancellation” or “no show” sessions. Thus, you will be responsible for the portion of the fee as described above. If it is possible, we will try to find another time to reschedule the appointment.

Communication:

Counseling Connections & Associates’ administrative staff is in the office Monday through Thursday between 8 AM and 8 AM and Fridays from 8 AM to 6 PM. If a staff member is occupied with another client matter, they might not answer the phone. In these cases, please leave a voicemail including your name, phone number, and your reason for calling and a staff member will return your call within one business day.

If you need to contact administrative staff, please use the contact information below:

Please note that by communicating through email, text, or fax, you are granting permission to Counseling Connections & Associates to respond on the same platform despite inherent risks of breach of confidentiality.

Billing and Payments:

When you come in for an office visit, payment is expected at the time of service. We ask that you put a credit card on file in our secure electronic vault that will be used for each session, as well as missed appointments and late cancellations.

If you have any questions about our billing and payments process, please contact us.

Fees:

Fees vary by clinician based on the level of training and experience and on the services provided. Professional services other than assessment, therapy, and medication management that might incur fees can include report writing, telephone conversations lasting longer than 10 minutes, consulting with other professionals with your permission, preparation of records or treatment summaries, and time spent performing any other service that you may request.

When you come in for an office visit, payment is expected at the time of visit. We accept cash, checks and credit cards.

Please contact us with any questions on our policies and fees.

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